25 questions to ask a video production company
The questions that separate professionals from pretenders, with what a fair answer sounds like in Toronto: deposits of 30 to 50 percent, 2 to 3 revision rounds, crew days around $2,200 to $3,800, and ownership in writing.
About their work
- Can you show three recent projects like mine?
- Recent and similar. A showreel of their best-ever work tells you less than last quarter’s output.
- Who exactly will shoot and edit my project?
- Names, not "our team". Some companies sell with senior staff and deliver with juniors.
- What do you specialize in?
- A straight answer. In Toronto the honest ones name a lane: corporate, events, animation, commercials.
- Have you shot in spaces like ours?
- Offices, factories, and hospitals each have their own problems. Experience shortens shoot day.
- Can I speak to two past clients?
- A yes within a day. Hesitation here is information.
About the money
- What exactly does the quote include?
- Line items: crew, gear, shoot days, editing, revisions, music licensing, captions. In Toronto a full crew day is around $2,200 to $3,800, so a much lower all-in quote is missing something.
- What deposit do you take?
- 30 to 50 percent. The balance on delivery.
- What costs extra?
- A clear list: extra revision rounds, additional versions, rush delivery (typically +25 to +100 percent), travel outside the GTA, stock footage.
- What happens if the shoot runs long?
- A stated overtime rate, usually hourly after a 10-hour day, agreed in advance.
- Is HST included in the quote?
- Quotes are normally pre-tax. Confirm so the invoice is not a surprise.
About ownership and rights
- Who owns the final video?
- You should, once paid in full, with it in writing. Under Canadian copyright law the creator owns it by default, so the contract matters.
- Who keeps the raw footage, and can I buy it?
- Most companies keep raw files. A fair answer names a price or hand-over policy now, not after the project.
- Are music and stock fully licensed for my use?
- Yes, with licenses that cover where you will run the video, including paid ads if applicable.
- Can you use my video in your portfolio?
- Normal, but it should be a permission they ask for, not assume, if your content is sensitive.
- What usage rights do on-camera talent have?
- If actors are involved, usage terms (where, how long) must be in the agreement, or a future ad campaign can trigger new fees.
About the process
- What is the timeline, stage by stage?
- Roughly: 1 to 2 weeks pre-production, the shoot, 2 to 3 weeks post. Three to six weeks total for a corporate video.
- How many revision rounds are included?
- Two to three. Also ask how feedback is collected; one consolidated round beats email chaos.
- What do you need from us before shoot day?
- A specific list: brief approval, interviewees booked, location access, brand assets. Vague answers become delays.
- What happens if crew or gear fails on the day?
- Backup gear on the truck and a bench of crew they can call. This matters most for one-time events.
- Do you carry liability insurance?
- Yes, typically $2M commercial general liability. Most Toronto venues and offices require a certificate.
About fit
- What would you do differently with our brief?
- A point of view. A company that only says yes is order-taking, not producing.
- What is a realistic budget for what we described?
- A range that matches the market. Check it against the cost pages on this site before the call.
- What do clients like us usually get wrong?
- An honest answer here predicts how they will handle problems later.
- How do you measure whether the video worked?
- They should at least ask where it will run and what success looks like.
- Why should we pick you over the other two quotes?
- Specifics: their lane, their process, their people. Not adjectives.
Before the calls
Know your number first: estimate your project, check 2026 Toronto prices, and shortlist from the directory. Or skip the homework and get free advice on your shortlist.
Quick answers
- What deposit is normal for video production in Toronto?
- A 30 to 50 percent deposit is standard, with the balance on delivery. Be cautious of 100 percent upfront, and of no deposit at all, which often signals a hobbyist.
- How many revision rounds should be included?
- Two to three rounds is the Toronto norm. Unlimited revisions usually means the price has padding built in; one round means extra rounds will be billed, so ask the rate.
- What is a red-flag quote?
- A full crew day quoted far below roughly $2,200 means something is excluded; ask what. A vague quote with no line items makes overage disputes likely. And a quote without usage rights spelled out can cost you later if the video runs as an ad.